k1gam Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by k1gam ("k1gam", "we", "us", "our") and applies to all personal data collected from individuals ("you", "User", "Player") who visit, register on or use the k1gam platform at k1gam.net, including its betting, casino and slots services.

k1gam is committed to handling your personal data with transparency, care and in compliance with applicable data protection legislation. By registering an account or continuing to use the k1gam platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the k1gam platform.

2. Data Controller

k1gam acts as the data controller in respect of the personal data collected through the platform. As data controller, k1gam is responsible for determining the purposes for which, and the means by which, your personal data is processed. The contact details for the k1gam data controller are the same as those provided in the Contact Us section of this Policy and in the footer of every k1gam page.

3. Personal Data We Collect

k1gam may collect the following categories of personal data from registered players and platform visitors:

3.1 Identity and Registration Data

• Full legal name
• Date of birth (for age verification purposes)
• Pakistani mobile number used for registration and account verification
• Username chosen at registration
• Copies of identity documents submitted for KYC (Know Your Customer) or AML (Anti-Money Laundering) verification, such as CNIC, passport or other government-issued identification

3.2 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in PKR and timestamps
• Payment method details (e.g., JazzCash wallet number, Easypaisa account reference, bank account details for HBL, UBL, Meezan Bank or Bank Alfalah transfers)
• Betting and gaming history, including wager amounts, outcomes and game sessions
• Bonus and promotional redemption records

3.3 Technical and Device Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system and browser version
• Session duration, login timestamps and platform usage patterns
• Cookie identifiers and similar tracking technologies (see Section 10)

3.4 Communications Data

• Content of support requests, complaints or enquiries submitted to k1gam
• Responses sent by k1gam to you, including any account notifications

4. How We Collect Your Data

k1gam collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data collected automatically when you access the k1gam platform, including through cookies, server logs and similar technologies.
• Third-party sources: Where permitted, k1gam may receive identity verification information from third-party KYC or fraud prevention services to fulfil its regulatory obligations.

5. Purposes and Legal Bases for Processing

k1gam processes your personal data for the following purposes, each supported by a lawful basis:

• Account registration and management: To create and maintain your k1gam account — lawful basis: contractual necessity.
• Identity verification and age confirmation: To verify that you meet the 18+ age requirement and to comply with AML and KYC regulatory obligations — lawful basis: legal obligation and legitimate interests.
• Processing transactions: To facilitate deposits and withdrawals in PKR via JazzCash, Easypaisa and bank transfers — lawful basis: contractual necessity.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, unauthorised access and terms violations — lawful basis: legitimate interests.
• Responsible gaming compliance: To implement and honour deposit limits, self-exclusion periods and other responsible gaming tools — lawful basis: legal obligation and legitimate interests.
• Customer support: To respond to your enquiries and resolve complaints — lawful basis: contractual necessity and legitimate interests.
• Analytics and platform improvement: To understand how the platform is used in aggregate and to improve its performance — lawful basis: legitimate interests.
• Legal compliance: To comply with applicable laws, respond to regulatory enquiries and exercise or defend legal claims — lawful basis: legal obligation.

6. Sharing of Personal Data

k1gam does not sell, rent or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: JazzCash, Easypaisa and approved banking partners require transaction data to process your deposits and withdrawals.
• Identity verification and KYC providers: Third-party services that assist k1gam in verifying player identities and complying with AML obligations.
• Technology and infrastructure providers: Hosting, cloud storage and platform support providers bound by appropriate data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or regulatory request, k1gam may be obliged to disclose player data to competent authorities.
• Professional advisers: Lawyers, accountants and auditors bound by professional confidentiality obligations, where necessary for k1gam's lawful business operations.

All third parties with whom k1gam shares personal data are contractually required to process that data in a manner consistent with applicable data protection standards.

7. International Data Transfers

k1gam operates across international infrastructure. Your personal data may be transferred to and processed in jurisdictions outside Pakistan. Where such transfers occur, k1gam ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect your personal data to a standard equivalent to that provided under applicable data protection law. By using the k1gam platform, you acknowledge and consent to these international transfers.

8. Data Retention

k1gam retains your personal data for as long as your account remains active. Upon closure of your k1gam account, we will retain your data for the minimum period required by applicable AML regulations, tax law and any other legal obligations. In most cases this means a minimum retention period of five (5) years from the date of account closure, unless a longer period is required by law. Data held solely for analytical or platform improvement purposes is anonymised and is not subject to the same retention periods as identifiable personal data.

9. Security Measures

k1gam implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These include:

• SSL/TLS encryption for all data transmitted between your device and the k1gam platform.
• Encryption of sensitive data at rest, including payment method details and identity documents.
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Incident response procedures for detecting, assessing and notifying in the event of a personal data breach.

While k1gam takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own k1gam account credentials. If you suspect unauthorised access to your account, contact k1gam support immediately using the email address in the footer of this page.

10. Cookies and Tracking Technologies

k1gam uses cookies and similar technologies to operate and improve the platform. The categories of cookies used are as follows:

• Essential cookies: Strictly necessary for the platform to function, including session management and authentication. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, language settings and login state across visits.
• Analytical cookies: Used to collect aggregate, anonymised information about how the platform is used — such as which pages are most visited and how players navigate the site. This data is used solely to improve the k1gam experience and is not linked to individual player identities.

k1gam does not use advertising or cross-site tracking cookies. Most browsers allow you to control cookies through their settings. Note that disabling essential cookies may affect your ability to use the platform, including the ability to log into your k1gam account.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data k1gam holds about you:

• Right of access: You may request a copy of the personal data k1gam holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or completed.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to k1gam's legal obligations to retain data for AML and regulatory compliance purposes.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to object: You may object to the processing of your personal data where k1gam relies on legitimate interests as its lawful basis, subject to compelling grounds on k1gam's part.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.

To exercise any of these rights, please contact k1gam using the email address displayed in the footer of this page. k1gam will respond to valid requests within thirty (30) days. k1gam may need to verify your identity before fulfilling any data rights request.

12. Children and Minors

The k1gam platform is strictly restricted to individuals aged 18 years and older. k1gam does not knowingly collect personal data from anyone under the age of 18. If k1gam discovers that personal data has been collected from a minor, the relevant account will be immediately suspended, all associated data will be deleted, and any funds held will be returned via the original payment method. If you believe that a minor has registered on the k1gam platform, please contact us immediately at the support email in the footer of this page.

13. Third-Party Links

The k1gam platform may contain links to third-party websites for informational or operational purposes. k1gam is not responsible for the privacy practices of those third-party websites and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to This Policy

k1gam reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players by notice through the platform or to the contact details held on your account. The updated Policy will be effective from the date it is published on the k1gam platform. Your continued use of the platform following any change constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by k1gam, please contact our support team. Our contact email address is displayed in plain text in the footer of every page on the k1gam platform. We aim to acknowledge all data privacy enquiries within five (5) business days and to resolve them within thirty (30) days of receipt.